Services
We've assembled a world-class team of IT professionals and hosted services capable of meeting the needs of today’s global enterprises, and made those services available to businesses of all sizes in a cost-effective way. Our Performance and Availability monitoring system tracks the status and health of your systems 24 x 7. Our engineers are notified immediately if an issue occurs, and our secure remote access tools allow us to fix over 80% of issues without a visit to your site. Our hosted services provide a level of security and flexibility that were previously cost-prohibitive for smaller companies.

Service Level Agreements
It’s critical that the services we provide support your business and technical needs. A Service Level Agreement (SLA) outlines the commitment Practical Networks makes to your business. The SLA clearly defines the services to be delivered and guarantees response times. This commitment to specific service levels is one of the things that distinguishes us from traditional hourly or block-time providers, and promotes the development of a true business partnership.

Pricing
The goal of a Managed Service Provider (MSP) is to arrive at a fixed monthly fee that covers all of the IT services required to keep your business moving. This allows you to create a realistic IT budget and avoid unexpected expenses when issues arise. We realize that all companies are not the same, that they have different resources and priorities, and that while their IT needs are similar they are not identical. To accommodate these different needs, we offer three plans with increasing levels of service and support options.